ONLINE ORDER RETURN POLICY: If you have any issues with the item(s) you have ordered online, please notify us as soon as possible. Once any online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued. Once you sign off on the item and take it home with you, no refund of any kind can be issued.
We have a no returns or exchanges policy and all sales are final. Spitiko Homes sells brand-new merchandise only; therefore we are not able to take back any furniture that has been used. Also, we are very mindful about sanitary/health issues & do not bring used merchandise back into our warehouse. Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.
However, with the approval of upper management, there will be a 25% cancellation fee of the entire invoice amount on all cancelled orders.